Refund policy

Returns & Refunds Policy

Effective Date: 11-08-2025

We want you to love your purchase. If not, you may return it under the following terms:

Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, and in original packaging with tags.

• Certain items (e.g., underwear, swimwear, sale items) are non-returnable.

Process

1. Contact us at info@w2mode.com to request a return.

2. We will provide return instructions.

3. Customers are responsible for return shipping costs (unless the product is faulty).

Refunds

• Approved refunds will be processed within 10-15 business days.

• Refunds are made to the original payment method.